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Lessons from Baseball and Transforming Healthcare Operations

by Jason Dzamba - December 19, 2023

Ganesh Persad, Director of Information Technology Application at Memorial Healthcare System, draws parallels between baseball, innovation, and the ongoing challenges within the healthcare sector.

His insights unveil valuable lessons applicable to pursuing technological advancements in healthcare operations.

Learning from Baseball: Fail Fast, Learn Faster

Comparing the act of running to first base and swiftly retracing steps back home to the healthcare innovation journey, Ganesh advocates for embracing failure as an integral part of progress.

He highlights the importance of learning from mistakes and emphasizes the significance of the ‘fail fast, learn faster’ approach in driving innovation.

Friction in Healthcare Operations

Manual labor is hindering healthcare operations globally. There is a significant amount of friction stemming from outdated processes, such as reliance on faxes and manual data entry, impeding efficient patient care delivery.

Lack of Technological Understanding and Communication

Ganesh pinpoints factors contributing to the slow adoption of available technologies and the persistence of manual work on highly trained professionals. He attributes the challenge to a lack of technological understanding, communication gaps, and a potential resistance to embracing novel solutions.

Optimism and Technological Advancements

Expressing optimism, Ganesh sees a promising horizon with the evolution of AI and other advanced technologies. He envisions a future where AI-driven automation can alleviate manual tasks, leading to streamlined processes and heightened operational efficiency.

The Potential Impact of Streamlined Systems

Imagine a scenario where seamless connectivity between systems becomes a reality, resulting in a shift in workforce dynamics. Streamlining operations will allow upskilling and repurposing of employees, freeing them from repetitive tasks to focus on enhanced patient care, empathy-driven treatments, and the emergence of new roles within healthcare.

Employee Empowerment and Career Growth

Discussing the transformative potential, Ganesh emphasizes the critical aspect of employee empowerment and career development. He envisages the creation of new opportunities, upskilling initiatives, and a supportive environment that encourages workforce growth, ensuring employee retention and fostering a culture of continual learning.

A Vision for Evolving Healthcare

In conclusion, combining technology and human expertise will propel healthcare into a new era.

By embracing innovation, optimizing technological solutions, and nurturing a workforce equipped with new skills and opportunities, the healthcare industry can redefine its operations, ultimately enhancing patient care while fostering professional growth and empowerment within its workforce.

Need help connecting healthcare data to your IT systems? Contact our team.

About Jason Dzamba

Director of Media Relations, Productivity Strategist, and Host of Inside the Bot Podcast, Jason uses a process-driven approach to help leaders optimize their actions and achieve their most important business objectives. His creative outlet is painting abstract art and producing music. He lives in Orlando, Florida, with his three kids.