June 11, 2024  |   2 min read

OpenBots Studio Platform Speeds Up Loan Processing by 70%, Cuts Costs by 50% for Horizon application

  • Industry: Banking
    Region: Americas
  • Department: Lending
    Products: OpenBots Studio Platform, RPA, API automation
  • 70%Processing speed
  • 50%Operational cost
  • 80%Human Errors

Overview

This process automation leverages OpenBots RPA to streamline loan data integration and customer onboarding for the Horizon application. The bot retrieves funding data for new loans, extracts key data points from the Encompass application using filters, and consolidates the data for upload into the Horizon Core Banking System. The process begins with the bot downloading the latest funding report and applying pipeline filters within the Encompass application to extract required data such as loan amounts and borrower details. The extracted data is then cleaned and transformed using custom scripts to match the required Horizon format. Next, the bot checks each loan in the Horizon application to determine if an existing customer exists. If a match is found, the new loan will be added to the existing customer profile. If not, a new customer profile is created before setting up the loan account. Finally, a summary report is generated to detail the operations performed and highlight any issues encountered during the run.

Challenges

  • Manual Data Entry and Processing: Errors and inconsistencies in loan data due to manual entry and processing.
  • Time Consuming: Manual process was time consuming, leading to delays in loan processing.
  • Regulatory Compliance: Errors or inconsistencies in loan data can result in regulatory fines.
  • Scalability: Manual processes were not scalable to manage fluctuating loan volumes.
  • Operational Costs: High operational costs due to redundant processes.
  • Customer Experience: Slow response time and errors negatively impacting customer experience.
Experience the transformation in your operations with OpenBots Studio Platform.

Solution

  • Deployed OpenBots Studio Platform to optimize loan data processing.
  • Utilized API automation commands to automate the extraction, classification, and management of information from loan applications, enhancing overall efficiency.
  • Integrated OpenBots with current systems to ensure seamless interoperability and to facilitate smooth data exchange and communication.
  • Utilized OpenBots to automate repetitive tasks such as data entry, report generation, and loan data handling.

Results

Processing speed

70%
Increased the loan application processing speed by 70%.

Operational cost

50%
Efficiency boost led to a 30% increase in overall productivity.

Enhanced audit trails

Enhanced audit trails and reporting capabilities, reducing the risk of regulatory fines.

Human Errors

80%
Reduced human errors by 80%, improving data accuracy and consistency across loan applications.
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