Intelligent Mailroom Module

Transform Document Chaos into Organized Workflows

AI-powered document classification, intelligent routing, and SLA management. Process faxes, emails, and electronic transfers dramatically faster with enterprise-grade accuracy.

Auto
Classification
AI-powered sorting
14+
Document Types
auto-recognized
5
Intake Channels
unified inbox
24/7
Ingestion
always-on processing
Document Types

14 Document Types, Automatically Classified

Our AI recognizes and categorizes healthcare documents instantly, routing them to the right teams without manual sorting.

REFReferrals
LABLab Results
DNLDenial Letters
ERARemittance
PAPrior Auth
MEDMedical Records
EOBEOB
IMGImaging
+6 more types
Core Capabilities

End-to-End Document Management

From ingestion to completion, our intelligent mailroom handles every step of the document processing lifecycle.

Multi-Channel Ingestion

Unified inbox for Email, Fax, FTP/SFTP, HIE feeds, and manual uploads. Never miss a document regardless of how it arrives.

5 Channelsunified intake
Email with attachments
Electronic & traditional fax
SFTP batch transfers
HIE/FHIR documents

AI-Powered Classification

Advanced AI automatically identifies document types, extracts key data, and routes to appropriate queues without manual intervention.

14 Typesauto-classified
Document type detection
Entity extraction
Patient matching
Priority scoring

SLA Management Engine

Comprehensive SLA tracking with configurable targets, visual status indicators, and automatic escalations before deadlines breach.

FullSLA visibility
Configurable targets
Business hours calculation
Holiday exclusions
Auto-escalations

Intelligent Queue Routing

Documents automatically flow to the right teams based on type, priority, and workload. Reduce manual triage and handoffs.

Autoqueue routing
Auto-assignment rules
Workload balancing
Priority queues
Team routing
Processing Workflow

Automated Document Journey

From arrival to completion, every document follows an intelligent, tracked workflow with full visibility.

1

Document Arrives

Fax, email, FTP, or upload

2

AI Classification

Type identified, data extracted

3

Queue Routing

Sent to appropriate team

4

Work & Complete

Process with SLA tracking

AI-Powered

Intelligent Document Processing

Advanced AI and Document Intelligence work together to classify, extract, and process documents with human-level accuracy.

Document Intelligence

Azure-powered OCR and document analysis extracts text, identifies structure, and understands document layouts with high accuracy.

OCR Processing
Layout Analysis
Field Extraction
Handwriting Recognition

Smart Classification

LLM-powered classification identifies document types, assigns confidence scores, and creates processing plans for staff.

14 Document Types
Confidence Scoring
Subtype Detection
Intent Analysis

Multi-Document Detection

Automatically detects when a single fax or email contains multiple documents and suggests intelligent splitting.

Bundle Detection
Page Boundary ID
Auto-Split Suggest
Parent-Child Linking
Differentiators

Why Choose Our Mailroom Solution

Enterprise-grade document management built specifically for healthcare workflows.

Real-Time Processing

Documents classified and routed within seconds of arrival

Smart Patient Matching

AI suggests patient matches from extracted identifiers

SLA Countdown Timers

Live countdown shows exactly how much time remains

Proactive Escalations

Automatic alerts before SLA breaches occur

HIPAA Compliant

Secure document handling with full audit trails

Analytics Dashboard

Track volume, turnaround times, and team performance

ROI Impact

Transform Your Document Workflow

  • Dramatically reduce document processing time
  • Eliminate manual document sorting and triage
  • Complete visibility into SLA compliance
  • Reduce staffing burden significantly
  • Process more documents with the same team
AI
Powered
Intelligent document processing

Enterprise-Grade Security

HIPAA Compliant
Full Audit Trail
Role-Based Access
Encrypted Storage
Multi-Tenant Isolation

Ready to Streamline Your Document Workflow?

See how our AI-powered mailroom can transform your document processing. Schedule a personalized demo today.

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