Automation of Claims Validation and T-Code Removal Led to 30% Increase in Transaction Rate.

Industry: Healthcare
Region: USA
Department: Claims Processing
Products: OB Studio platform

45000+
Claims Processed
per month.
14 seconds
AHT for single claim

Challenge

A major healthcare center was struggling with the tedious, manual task of validating claims and removing T codes. The process was slow, time-consuming, and prone to errors, forcing staff to repeatedly log into the system, leading to frustration and inefficiency.

Processes Created

Bot Open the eClinicalWorks application
Bot enters necessary details
Bot validates claim number and T-code
Bot logs out after removing T-code from CPT codes

Solution

To improve the business process, OpenBots introduced automation. Automating the T-code removal process and claims validation streamlined operations, reduced processing time, and allowed employees to focus on higher-value tasks. This ultimately benefited the healthcare center by increasing productivity and achieving cost savings.