OpenBots RPA Optimizes Fitness Center Operations, Achieves 90% Data Accuracy and Save 6.5 FTE

Industry: Healthcare
Region: Americas
Department: Wellness Program
Products: OpenBots RPA and Business Center

600Hours
90%Accuracy

Overview

A leading fitness centre franchise, recognized for its affordable membership options, actively employs the OpenBots RPA to automate its eligibility checking and data correction processes. The franchise retrieves weekly reports detailing active club members and new additions from their portal. These membership reports are then proactively bulk-uploaded to an insurance portal to verify eligibility. Subsequently, the team analyzes the outcomes and compiles any incorrect records into a list, which is promptly forwarded to the respective club managers for review and corrections.

Challenges

The client must check customer eligibility with three insurance companies every week.
They download customer usage data from their portal and validate eligibility by accessing information on the web portals of these insurance firms.
After validation, they create a summary report.
98 club managers collectively spend 5-6 hours every month on checking eligibility and correcting data entries.

Transform workflow with OpenBots Automation and enable seamless data corrections.

Solution

Automate the extraction of weekly reports of active club users and new members using the OpenBots RPA Platform.
Automatically check this data against the insurance portals for eligibility.
Automate data corrections based on the eligibility checks using the OpenBots Business Center.
Generate and send the reports to club managers of different regions for review.