Automation of Self Paid Claims Process Led to:
1.5x Overall Productivity.

Industry: Healthcare
Region: USA
Department: Claims Processing
Products: OB Studio platform

90,000
Claims Processed
per month
74 Hrs
total processing time saved monthly

Challenge

A major healthcare center’s self-paid claims process was inefficient due to manual validation of sliding fee patients. The team had to ensure the fee schedule matched the patient’s discount based on income or apply a default schedule if no discount existed. This manual process required constant system logins, claim validation, and checking schedules, which was time-consuming and error prone.

Processes Created

Bot Open the eClinicalWorks application
Bot enters necessary details
Bot checks status and fee schedule
Bot logs out after updating fee schedule

Solution

OpenBots re-engineered the process using OpenBots Studio commands to eliminate inaccuracies and inefficiencies. The team integrated the platform to streamline operations with real-time monitoring and maintained human oversight.