OpenBots Business Analyst Quizzes

This test consists of 50 questions. You may use the question navigation bar to switch between questions or use “Next” or “Back” Button. The question navigation bar gives you an indication of questions that have been answered and the ones that still require an answer.  You may also mark questions for later review.

Some of the questions may have multiple correct answers. There are no negative marks for incorrect answers.

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Which order do the Project Delivery Methodology phases follow?

• Process Analysis > Process Discovery > Development and Deployment > Change Management
• Process Analysis > Process Discovery > Change Management > Development and Deployment
• Process Discovery > Process Analysis > Development and Deployment > Change Management
• Process Discovery > Process Analysis > Change Management > Development and Deployment

What are the preliminary documents needed before starting Process Discovery?

• Discovery Notes
• PDD
• SOP
• SDD

Calculating potential savings occurs during Process Discovery?

• TRUE
• FALSE

Which is the correct Process Automation Methodology timeline?

• Define > Design > Develop > Maintain
• Design > Define > Develop > Maintain
• Define > Design > Maintain > Develop
• Develop > Define > Design > Maintain

If a client does not provide the BA with a list of potential automation candidates, the BA can:

• Schedule Interviews with Department workers
• Send and review a Process Intake Questionnaire.
• Email the department workers until they provide a list.

Which technique is not used in Process Discovery?

• SME Interviews
• UAT Planning
• Process Documentation
• Methods of work

The information gathered in Process Discovery is used to determine how to implement automation for ALL processes listed by the client

• TRUE
• FALSE

The overall goal of Process Discovery is to:

• Determine which business processes have the biggest potential ROI
• Determine which business processes are the most suitable for automation
• Determine the complexity of each business process before automation
• Determine the scope of each business process suitable for automation

When a business process is classified as ‘complex’, the BA must:

• Set it aside and find a less complex process
• Automate the parts that are less complex
• Examine the benefits of automating the process
• Work with the client to find a solution

Analyzing the process complexity is important because a complex business process will take longer to automate.

• TRUE
• FALSE

A business process that mostly involves human-to-human interaction with very little use of electronic data has a _______ automation potential.

• Low
• Medium
• High

_____ Complexity and _____ Potential are two important factors when choosing candidates for automation.

• Automation/Complexity
• Structure/Savings
• Business/Completion
• Process/Automation

During which phase of the Project Delivery Methodology are the process steps and the number of employees and their information gathered?

• Process Analysis
• Process Discovery
• Development and Deployment
• Change Management

Select all that apply: Which benefits can be calculated when choosing automation candidates?

• Error Reduction
• Potential ROI
• Processing Time
• Increase in Output

Select all that apply: Which three factors determine the general steps of Process Discovery?

• Potential Benefits
• The Client
• Project Timeline
• Automation Team

What is the first thing that the BA should do when first assigned to an Automation Discovery Project?

• Map Business benefits
• Map Processes
• Devise a plan to prioritize processes
• Prioritize Processes

What is the third step the BA should do in Process Discovery?

• Map Business benefits
• Calculate automation potential
• Devise a plan to prioritize processes
• Learn more about and layout each process alongside its complexity factors

What is the fifth step the BA should perform in Process Discovery?

• Calculate automation potential
• Map Processes
• Map Business benefits
• Prioritize Processes

Mapping business processes is only beneficial for the Automation Team.

• TRUE
• FALSE

After mapping the business process, the BA must:

• Calculate automation potential
• Map business benefits
• Learn more about and layout each process alongside its complexity factors.
• Prioritize Processes

What is the sixth step in Process Discovery?

• Prioritize Processes
• Map Processes
• Map Business benefits
• Calculate automation potential

Which tool allows business users to track and document any business processes that they may wish to automate?

• Jira
• Salesforce
• OpenBots Discovery
• Microsoft Excel

During which phase in the Project Delivery Methodology is OpenBots Discovery great to use?

• Discovery Phase
• Process Analysis Phase
• Change Management Phase
• Development and Deployment Phase

Name two key features of the OpenBots Discovery tool.

• Storing process information
• Creating User Acceptance Testing plans
• Generating process documentation
• Creating software bots

Business processes come in all shapes and sizes, but they all have the potential for automation.

• TRUE
• FALSE

Which type of users do not typically use OpenBots to enter their process info and generate their documentation?

• Automation Developers
• Business Process Owners
• Business Analysts
• Subject Matter Experts

How does OpenBots Discovery cut down on the amount of time and effort needed to research a business process’ potential for automation?

• The OpenBots Discovery tool creates your automation solutions for you.
• OpenBots Discovery generates various process metrics and documentation.
• Automation Developers are able to collaborate with you on documentation.
• Users can design their own processes from scratch.

Select all that apply: Which of these choices are considered benefits of having all of your process pipeline information stored in one place?

• Easy collaboration between business users.
• Easy access to documentation.
• No mass emails or shared drives are needed to access documentation.
• None of the above

Where in Openbots Discovery do you input all of the process information?

• The Homepage
• The Departments page
• The Exception field
• The Automation wizard

Processes in the ______ category alongside the processes in the Quick Wins category tend to be some of the first candidates selected for automation.

• Low-Hanging Fruits
• Long-Term Improvements
• Quick Wins
• Must-Do Improvements

Processes in the ______ category are typically of lower priority than the processes placed within the other categories.

• Low-Hanging Fruits
• Long-Term Improvements
• Quick Wins
• Must-Do Improvements

Which category contains business processes that have high complexity and provide low amounts of business benefits?

• Low-Hanging Fruits
• Long-Term Improvements
• Must-Do Improvements
• Quick Wins

Which category contains business processes that have high complexity and provide medium to high amounts of business benefits?

• Low-Hanging Fruits
• Quick Wins
• Long-Term Improvements
• Must-Do Improvements

Which category contains business processes that have low to medium complexity and provide low to medium amounts of business benefits?

• Long-Term Improvements
• Must-Do Improvements
• Quick Wins
• Low-Hanging Fruits

Which category contains business processes that have low to medium complexity and provide medium to high amounts of business benefits?

• Low-Hanging Fruits
• Long-Term Improvements
• Quick Wins
• Must-Do Improvements

Select all automation candidates categorized as Long-Term Improvements:

• medium complexity, medium benefits
• high complexity, low benefits
• high complexity, medium benefits
• high complexity, high benefits

Select all automation candidates categorized as Must-Do Improvements:

• high complexity, medium benefits
• high complexity, low benefits
• medium complexity, medium benefits
• high complexity, high benefits

Select all of the automation candidates categorized as Low Hanging Fruits:

• low complexity, low benefits
• medium complexity, high benefits
• high complexity, high benefits
• medium complexity, medium benefits

Select all of the automation candidates categorized as Quick Wins:

• low complexity, low benefits
• low complexity, high benefits
• medium complexity, high benefits
• medium complexity, low benefits

A business process that is rules-driven but is nonrepetitive and has a large number of unknown exceptions that may occur may not be the best choice for automation.

• TRUE
• FALSE

Process _____ are/is defined as the information or actions that are needed in order to start work on a business process.

• Output
• Steps
• Rules
• Input

Which is not an Automation Potential factor?

• Standardized Process Input
• The process is rules-driven
• Number of expected changes
• Number of known business exceptions

A business process may not be very complex, but it still may not be fit for automation because of its _____ _____.

• Automation Potential
• Overall Structure
• Business Rules
• Process Type

Select some of the benefits of automation.

• Cost-Effectiveness
• Error Reduction
• Decrease customer interactions
• Increase in process quality and accuracy

Highly repetitive and simple manual processes are often not the best choices for automation based on complexity alone.

• TRUE
• FALSE

As the number of complexity of factors _____, the ease of implementing automation into the process _____.

• Increases/Increases
• Decreases/Stays the same
• Increases/Decreases
• Decreases/Decreases

_____ complexity process use between 4+ applications and 10+ screens per application.

• High
• Medium
• Low

_____ complexity process use between 4+ applications and between 4-8 screens per application.

• High
• Medium
• Low

_____ complexity processes use between 1-3 applications and between 1-3 screens per application.

• High
• Medium
• Low

There are several factors that determine which category a business process falls under, the two most common are:

• Number of Applications and Number of Passwords
• Number of Screens and Type of Applications
• Type of Applications and Screen Structure
• Number of Screens and Number of Applications

All of the factors and information learned during the assessment helps to determine the processes that need to be _____.

• Automated
• Prioritized
• Analyzed
• Classified

RPA involves software robots or artificial intelligence performing or assisting with the completion of a business process.

• TRUE
• FALSE

The meeting where the client and the Automation Team are formally introduced is known as a(n):

• Initial Interview
• Pre-Discovery Meeting
• Stakeholder Kickoff
• Stakeholder Interview

Select the three key factors needed when determining RPA Suitability.

• Process Complexity
• Estimated Time Completion
• Potential Benefits
• Automation Potential

Assessing a business and its processes is one of the first steps taken when determining RPA Suitability.

• TRUE
• FALSE

RPA Suitability is how suitable a business process is for potential automation candidacy.

• TRUE
• FALSE

The Define Phase falls under the Process Discovery phase of the Project Delivery Methodology.

• TRUE
• FALSE

Which is not a section in the Automation Wizard?

• Future State
• Applications
• Process Maturity
• Throughput

What does the Feasibility score of the business process signify?

• An estimation of how simple it would be to create the automation.
• How much of the process could potentially be automated.
• The ease of inputting the process metrics into OpenBots Discovery.
• How simple it would be to implement automation into the existing business process.

What does the Ease of Implementation score of the automation signify?

• How much of the process can be potentially automated.
• The ease of inputting the process metrics into OpenBots Discovery.
• The significance of automation compared to other prospects in pipeline.
• How simple it would be to implement automation into the existing business process.

What is the Diagramming tool used for in OpenBots Discovery?

• Creating specific process metrics.
• Creating User Acceptance Testing Plans.
• Creating easy-to-use process maps without the use of third-party mapping or storage software.
• Creating project plans for your automation journey

What type of Business Analyst document can you generate using Open Bots Discovery?

• Process Definition Document
• User Acceptance Testing Document
• Solution Design Document
• Discovery Notes Document

What are the main benefits of OpenBots Discovery?

• Keeps track of all your business processes
• All process discovery tools in one place
• Easy to collaborate with team members

What files can be created and stored in the Process Catalog by the Business Analyst?

• The Process Maps and User Acceptance Testing Document
• The Solution Design Document and Process Maps
• The Process Definition Document and Process Maps
• The User Acceptance Testing Document and Process Definition Document

Select all that apply: What are some process metrics utilized in the Process Discovery phase?

• Potential Savings
• Feasability Score
• Ease of Implementation
• FTE Hours

Which documentation can the OpenBots Discovery tool generate for you?

• Process Definition Document
• Process Map
• Automation Design Document
• Solution Design Document

What must be associated with every new business process added into OpenBots Discovery?

• A business process owner
• A department
• A description
• A process map

Where do you find the Process Catalog?

• In the Automation Wizard
• In the Manage Users page
• In the Department page
• On the Homepage

When is the Automation Wizard utilized?

• When creating a process map using the Diagramming tool
• When adding a new user
• When adding a new process
• When adding a new department

Which process type follows the same set of steps in a consistent order?

• A procedural process type
• A transactional process type
• A subjective process type
• An objective process type

Which process type follows a sequence of activities that vary based on certain factors?

• A procedural process type
• A transactional process type
• A subjective process type
• An objective process type

Where do the overall steps of the process get entered?

• The Description field
• The Assumption field
• The Exception field
• The Dependencies field

What indicates the benefits the business wishes to gain from the automation of the business process?

• The Business Drivers
• Assumptions
• Risks
• Exceptions

Select all that apply: What are some examples of business drivers?

• ROI Reduction
• Increases in resource costs
• Risk Reduction
• Error Reduction

Select all that apply: How does the Benefit Realization impact the automation score?

• The later the realization is required, the lower the automation score
• The sooner the realization is required, the lower the automation score
• The sooner the realization, the higher the automation score
• The later the realization, the higher the automation score

What does the assigned process number indicate?

• The priority in OpenBots Discovery
• The order in which the business process was added into OpenBots Discovery
• It’s a randomly generated number in OpenBots Discovery
• It’s a user defined number in OpenBots Discovery

Which section includes all of the basic process identification information and objectives of the automation effort?

• The Process Maturity section
• The Throughput section
• The Current State section
• The Overview section

After holding the Stakeholder Kickoff meeting, what is the next, crucial step in the “Define” phase of the Process Automation Methodology?

• Create a SPRINT plan
• Validate Process Design
• Validate Solution Design
• SME Interview(s)

Which of the following are BA deliverables for the “Define” phase of the Process Automation Methodology?

• Validated SDD
• Validated SPRINT Plan
• Validated UAT Plan
• Validated PDD

Which of the following are NOT BA deliverables for the “Define” phase of the Process Automation Methodology?

• Validated SDD
• Validated Potential ROI
• Process Recording
• Validated PDD

According to the video, which member of the client’s team does a BA stand to learn the most from when it comes to the business process itself?

• Business Process Owner
• SME
• Automation Sponsor
• Director of Information Technology/CIO/CTO

Select all that apply: Which pieces of general information should the BA gather at the beginning of the SME interview?

• Process Name
• IT Environment Location
• High-Level Description
• SME birth date

Select all that apply: Name the four main groupings of information that the BA needs to glean from the SME Interview that cover all the different types of business process information.

• Process Specifications
• Input
• Process Steps
• Output

True or False: It is okay to sign a non-disclosure agreement without consulting your team if the client asks you for it?

• TRUE
• FALSE

True or False: It is not uncommon for a client to ask their BA to sign a non-disclosure agreement?

• TRUE
• FALSE

Select all that apply: Which of the following are examples of process specifications:

• Process Behavior
• Process Volume
• Process Frequency
• Process Cycle Time

Select all that apply: Which of the following are examples of process specifications:

• Applications Used
• Access Requirements
• SME Resources
• In-Flight Changes

Input is important as it typically contains the information that the rest of the process/automation will be processing and handling.

• TRUE
• FALSE

Process _____ are/is defined as the information that is needed to run a business process.

• Output
• Input
• Steps
• Rules

The event/piece of information that signals the start of the process, is known as the ______.

• Start Event
• Starting Place
• Starting Prompt
• Trigger Event

The average timeline for a business process automation is around 10 to 20 weeks.

• TRUE
• FALSE

_________ can act as a KPI if the business sees a tangible benefit.

• In-Flight Changes
• Trigger Events
• Enhancements
• Process Behavior

Which of the following can be used as both SLA and KPI?

• Process Volume
• Process Frequency
• Trigger Events
• In-Flight Changes

Select all that apply: A Service Level Agreement (SLA) _______________.

• is a metric that can be used to indicate the performance of a process or automation.
• is an agreement between the client and the automation team/company in which particular aspects of the service provided are agreed upon to be delivered by the automation team.
• can provide context to anyone that may be studying the process.
• can be indicative of the future success of the automation project.

Which of the following is NOT an example of a process behavior type:

• Queue
• Perpetual
• Batch
• Continuous

Which of the following are NOT examples of process specifications:

• Enhancements
• In-Flight Changes
• Process Behavior
• Inputs

Receiving input is normally one of the last pieces of information that the BA should attempt to gather from the SME.

• TRUE
• FALSE

_____ is known as the steps that the process follows when it is running as expected while also not encountering any variations or errors.

• Normal Path
• Correct Flow
• Happy Path
• None of the given options

The BA should make sure to only record the Happy Path, as this is the desired path.

• TRUE
• FALSE

After a process has run and completed its task, it will often create a(n) _____.

• Report
• Notification
• File
• Output

A pizza order in itself is an example of process _____.

• Input
• Output
• Trigger Event
• Behavior

Receiving a pizza order over the phone is an example of a(n) _____ .

• Input
• Output
• Trigger Event
• Behavior

A pizza made-to-order is an example of process _____.

• Input
• Output
• Trigger Event
• Behavior

Ensuring that the _____ of the process output is one of the main goals of automation.

• Completion
• Timeline
• Accuracy
• Implementation

A process is always considered complete once output has been produced.

• TRUE
• FALSE

The ____ is responsible for scheduling multiple meetings with the SMEs, Stakeholders, and Development Team.

• Solution Architect
• Business Analyst
• Controller
• Project Manager

Follow up meetings do not need to be recorded.

• TRUE
• FALSE

The parts of the process that can not be automated within the project timeline and that meet the service level agreements are considered to be ___.

• In-Scope
• Out-of-Scope
• Modules
• Assumptions

The parts of the process that can be automated within the project timeline and that meet the service level agreements are considered to be ___.

• In-Scope
• Out-of-Scope
• Modules
• Assumptions

The PDD document notes the current “As-Is” state of the process.

• TRUE
• FALSE

The ___ can act as the blueprints for the rest of the documentation.

• Process Maps
• Process Definition Document
• Discovery Notes
• UAT Plan

Modular Maps display the click-level details of the process.

• TRUE
• FALSE

The Discovery Notes must be sent to the Business Process Owner and SME for validation.

• TRUE
• FALSE

Select all that apply: The BA completes which documents during Process Analysis?

• Discovery Notes
• Process Maps
• Process Definition Document
• Process Design Document
• UAT Plan

Process Analysis falls under which phase of the Process Automation Methodology?

• Define
• Design
• Develop
• Maintain

___ are the different items and variations in the process that need to be tested before the automation can go live.

• Test Cases
• Data Requirements
• Assumptions
• Inputs

The __ is the testing document that the automation team will follow to test the efficacy of the automation.

• The Process Definition Document
• The UAT Plan Document
• The Process Maps
• The Solution Design Document

Select all that apply: Which of the following statements about the PDD are true:

• The PDD is reviewed by the client and moves the automation effort forward.
• The PDD includes the process maps and scope.
• The PDD acts as the mechanism to facilitate automation development.
• The PDD does not need to be validated by the Process Owner and SME.

RPA requires the IT infrastructure to be in place before the automation can be implemented.

• TRUE
• FALSE

Select all that apply: Which of the following is included in the PDD?

• Assumptions and Risks
• High Level and Modular Maps
• Bot Operating Model
• In-scope and Out-of-scope Activities

Select all that apply: Which of the following is included within Process Specifications?

• High Level and Modular Maps
• Input
• Access Rights
• Output

Which of the following is NOT a part of the PDD Document structure?

• Approvals
• Process Overview
• Document Revision
• IT Infrastructure Map

If you change the scope of a process, a Document Revision log is required.

• TRUE
• FALSE

Improved employee utilization and productivity” is an example of ___

• Business Drivers
• Process Specifications
• Assumptions
• Risks

Select all that apply: What are the types of assumptions included in the PDD?

• System Assumptions
• Map Assumptions
• Process Assumptions
• Management Assumptions

Select all that apply: The System Perspective section contains which of the following subsections?

• Applications Used
• Assumptions
• Risks
• Process Overview

Updates to an application screen in 2 months” is an example of a(n)__.

• System Assumption
• System Change
• Process Specification
• Out-of-scope Activity

Assumptions are any possible problems that could occur before, during, or after the business process has run.

• TRUE
• FALSE

Issues are current problems that the process systems face and that must be handled or accounted for immediately.

• TRUE
• FALSE

The ___ is/are an agreed upon testing metric that indicates a successful UAT period.

• Exception Handling
• Data Requirements
• Acceptance Criteria
• Test Cases

Select all that apply: Which of the following are sections in the UAT Plan?

• Exception Handling
• Process Maps
• Acceptance Criteria
• Test Cases

Developer documentation can be included in the Appendices section.

• TRUE
• FALSE

The purpose of the UAT Plan Document is to test the efficacy and accuracy of the automation solution.

• TRUE
• FALSE

Any people mentioned in Resource Requirements subsection MUST be actively participating in the testing of the automation solution.

• TRUE
• FALSE

Which of these is not a common UAT Plan Document objective?

• To map the flow of the business process and its process steps.
• To confirm that the automation solution output is accurate.
• To confirm the automation solution performs accordingly.
• To certify that the automation solution is ready to go into production.

Which of these is not an acceptable application type for use in the Application Details subsection?

• Manual Process
• Web Browser
• Desktop Application
• Web Service

Acceptance Criteria is part of which section of the UAT Plan Document?

• The Introduction
• The Scope
• The Testing Requirements
• The Appendices

Select all that apply: What is the purpose of the Scope section?

• To outline all of the modules that need to be tested.
• To outline all of the test data that is needed.
• To note all of the modules utilized by the automation solution.
• To note any exceptions that may occur during testing.

The _____ can act as a resource in the Resource Requirements subsection of the Testing Requirements section.

• Business Analyst
• Subject Matter Expert
• Business Process Owner
• Automation Developer

Validation of the UAT Plan Document is required before testing can proceed.

• TRUE
• FALSE

The UAT Plan Document falls between which two phases of the Process Automation Methodology?

• Define & Develop
• Develop & Maintain
• Define & Design
• Design & Develop

The automation solution must be completed before the UAT Plan Document can be started.

• TRUE
• FALSE

The UAT Plan Document falls between which two phases of the Project Delivery Methodology?

• Process Discovery & Process Analysis
• Process Analysis & Development/Deployment
• Development/Deployment & Change Management
• Process Analysis & Change Management

The _____ is/are responsible for tracking each test case and monitoring the output of each module being tested in the automation solution.

• The Automation Developer
• The Business Analyst
• The Business Process Owner
• The Product Owner

Which of these options is not a set of information required in the Data Requirements subsection of the Testing Requirements section?

• The output of each tested module.
• The date by which the test data is needed.
• The modules with the appropriate test data
• A description of the test data.

The Solution Design Document is considered relevant documentation to add to the Appendices section.

• TRUE
• FALSE

The Acceptance Criteria subsection of the UAT Plan Document is where the _____ notes what is considered successful user acceptance testing.

• Subject Matter Expert
• Business Process Owner
• Business Analyst
• Automation Developer

The Solution Design Document is an “As-Is” process document.

• TRUE
• FALSE

The UAT Plan Document can be started once the Process Definition Document has been validated.

• TRUE
• FALSE

Select all that apply: What are the two types of exceptions noted in UAT?

• Business
• Workflow
• Process
• System

High-Level Maps provide a birds-eye view of the process steps.

• TRUE
• FALSE

High-Level maps cover the click-level details of the business process.

• TRUE
• FALSE

Process Maps are a deliverable for the Process Analysis phase of the Project Delivery Methodology.

• TRUE
• FALSE

Where in the Project Delivery Methodology Process Maps created?

• Discovery
• Process Analysis
• Development & Deployment
• Change Management

What type of map dives deeper into each of the individual activities for a process?

• High-Level
• Architectural
• UAT Plan Map
• Modular

Modular Maps are used to go into the detail about each individual step/action within a business process.

• TRUE
• FALSE

A task shape is also known as a ____.

• Module
• Swimlane
• Decision Node
• For Each Loop

What type of shape is used to illustrate multiple choices?

• Email
• Task
• Switch
• Action

What is the purpose of a Swimlane?

• To distinguish the responsibility of each specific activity and application.
• To display process tasks.
• To display the start of a process.
• To display each individual action.

What is the purpose of a Swimlane?

• To distinguish the responsibility of each specific activity and application.
• To display process tasks.
• To display the start of a process.
• To display each individual action.

An action shape can be used to show how a business process is triggered.

• TRUE
• FALSE

The start point is always the first shape in the process diagram.

• TRUE
• FALSE

Start and End points must always flow from top left to bottom right.

• TRUE
• FALSE

The process input is often used as the first shape in the process diagram.

• TRUE
• FALSE

The process map must always flow from the Start point to the End point.

• TRUE
• FALSE

Start and End points generally flow from left to right.

• TRUE
• FALSE

What type of shape does a variable theoretically get saved inside?

• Action
• Swimlane
• Task
• Data-Store

What is the purpose of a Decision Shape?

• To complete a set of steps repeatedly until all data items have been processed.
• To portray a click-level action for a process step.
• To display two paths/sets of process steps that a business process can follow based on a logical indicator.
• To show what application is being used in the process.

What is the purpose of the For Each Shape?

• To portray a click-level action for a process step.
• To complete a set of steps repeatedly until all data items have been processed.
• To stop the process because an action is required.
• To show what application is being used in the process.

What is the purpose of the action shape?

• To portray a click-level action for a process step.
• To stop the process because an action is required.
• To show what application is being used in the process.
• To complete a set of steps repeatedly until all data items have been processed.

The main purpose of a business process is to transfer data through applications using process input and process output.

• TRUE
• FALSE

Where are the shapes containing information that is needed in another process step placed on a modular map?

• Before the Start shape
• After the Start shape
• Before the End shape
• After the End shape

Select all that apply: Which shapes are used to move data between different modules?

• Action shape
• Switch shape
• Data Table shape
• Variable shape

There is a start shape and end shape in a for-each loop.

• TRUE
• FALSE

What is known as a Modular Map within another Modular Map?

• Sub-Modular Map
• Modular Map
• Modular Map 2.0
• Low-Level Map

The End shape in a modular map indicates the end of the modular map and _____

• The return to the High-Level Map.
• Any pending user interactions.
• That an exception has occurred.
• Navigation to the next modular map.

Modular maps always begin with the Start shape and conclude with the End shape.

• The return to the High-Level Map.
• TRUE
• FALSE

Modular Maps must have a Start shape and an End shape.

• TRUE
• FALSE

Where is the map name and information located?

• In the top right corner of the map
• In the bottom left corner of the map
• In the top left corner of the map
• In the bottom right corner of the map

Select all that apply: Where are the additional steps from the task shape discussed?

• On a High-Level Map
• On a Modular Map
• On a Low-Level map
• On a Sub-Modular map

When is the task shape used?

• When there are additional steps to be discussed.
• When there are no more steps to be discussed.
• Only after an action shape.
• Only on high level maps

What is the benefit of using the Email shape?

• Reduces the number of process actions that need to be added on the map
• Increases the number of process actions that need to be added on the map

Exceptions are usually handled by an SME.

• TRUE
• FALSE

Exceptions are usually handled by the automation itself.

• TRUE
• FALSE

An Exception shape is almost always succeeded by a decision or switch shape.

• TRUE
• FALSE

An Exception shape is almost always preceded by a decision or switch shape.

• TRUE
• FALSE

Which shape indicates that an issue that needs to be handled separately has occurred?

• Logical Error shape
• Switch shape
• Action shape
• Exception shape

What shape is used to indicate a note about the shape it is pointing to, or the map in general?

• Annotation shape
• Comment shape
• Note shape
• Freeform shape

Where are the shapes containing information that is needed from a previous step placed on a Modular Map?

• After the Start shape
• Before the End shape
• Before the Start shape
• After the End shape

On a High-Level map, an arrow crossing over the swimlane indicates a change in _____.

• Process step
• Application
• Modular map
• Action

A Modular Map’s output is shown on the high-level map.

• TRUE
• FALSE

Shapes containing information that is needed in another process step are known as the Modular Map’s _____.

• Output
• Input
• Next action
• Next activity

What type of tool is OpenBots Discovery?

• Project management tool
• Robotic portfolio management tool
• Software development tool
• E-Commerce tool

OpenBots Discovery is a tool used for

• To manage and catalog automations
• To build your automation.

Which section includes all the process standardization and exception information?

• The Overview section
• The Process Maturity section
• The Throughput section
• The Current State section

Which field refers to how consistent, well documented, and reliable the execution procedures are?

• The Standardization field
• The Process Change Expectation field
• The Decision Complexity field
• The Subjective Reasoning field

Which field indicates the maturity of the business process and when changes are expected to occur?

• The Standardization field
• The Process Change Expectation field
• The Decision Complexity field
• The Subjective Reasoning field

Which field indicates the number of logical decisions points in the process?

• The Standardization field
• The Process Change Expectation field
• The Decision Complexity field
• The Subjective Reasoning field

Which field indicates a decision in the business process that requires interpretation by the user or automation?

• The Standardization field
• The Process Change Expectation field
• The Decision Complexity field
• The Subjective Reasoning field

Which field indicates a business process that does not have a clear set of rules or instructions?

• The Standardization field
• The Exceptions field
• The Decision Complexity field
• The Subjective Reasoning field

Which field indicates a business process item based on rules that does not follow the happy path?

• The Standardization field
• The Exceptions field
• The Decision Complexity field
• The Subjective Reasoning field

A business process with changes expected beyond 12 months will increase the automation score.

• TRUE
• FALSE

A business process with changes expected beyond 12 months will decrease the automation score.

• TRUE
• FALSE

A business process with changes expected within 6 months will decrease the automation score.

• TRUE
• FALSE

A business process with changes expected within 6 months will increase the automation score

• TRUE
• FALSE

A business process with a high number of logical decisions will increase the automation score.

• TRUE
• FALSE

A business process with a high number of logical decisions will decrease the automation score.

• TRUE
• FALSE

A business process with a low number of logical decisions will decrease the automation score.

• TRUE
• FALSE

A business process with a low number of logical decisions will increase the automation score.

• TRUE
• FALSE

A business process with highly subjective rules will decrease the automation score.

• TRUE
• FALSE

A business process with highly subjective rules will increase the automation score.

• TRUE
• FALSE

A business process with highly objective rules will increase the automation score.

• TRUE
• FALSE

A business process with highly objective rules will decrease the automation score.

• TRUE
• FALSE

A business process with a low percentage of exceptions will decrease the automation score.

• TRUE
• FALSE

A business process with a high percentage of exceptions will increase the automation score.

• TRUE
• FALSE

A business process with a low percentage of exceptions will increase the automation score.

• TRUE
• FALSE