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Digital Workers and the 4 Day Work Week

Jason Dzamba by Jason Dzamba - December 20, 2022

The future of work is starting to look very different than it did just a few years ago. 

With the rise of intelligent automation and the increasing use of digital workers, many adopters believe that the traditional 9-to-5 workday could soon become a thing of the past. 

This article will tackle some benefits of using digital workers and some industry examples. After reading, you’ll understand how they can improve an employee’s productivity and offer a path to a 4-day workweek.   

 

Benefits of Digital Workers 

 

One of the main benefits of using digital workers is the increased efficiency and productivity they bring to the workplace. Tasks such as data entry, customer service inquiries, and appointment scheduling can be handled by digital workers, which frees up human employees to focus on more complex and high-level responsibilities.  

 

For the staff, it can lead to significant increases in productivity, as human employees can work more efficiently and effectively without the burden of menial tasks weighing them down.

 

They’re also less bored with the minutia and have time for upskilling and higher job satisfaction. 

 

Digital Workers Reduce Costs  

 

But the benefits of digital workers don’t just stop at increased productivity. Companies are finding that using digital workers can also help reduce costs and increase profitability.

  

By automating tasks that human employees are currently performing, companies can save money on labor costs and redirect those funds toward more critical business initiatives.

   

So, what does the future of work look like with the help of digital workers? Let’s look at a few industry examples next. 

 

Accounting 

 

In the accounting industry, imagine a scenario where digital workers were handling data entry and invoicing. The human staff can focus on more complex financial analysis and strategic planning responsibilities. 

  

Intelligent Automation and RPA is estimated to have an automation potential of 44% in Finance and Accounting by reducing manual, repetitive tasks.

  

Using automation tools like Business Apps, Business Center, Studio, and Documents, firms can create sophisticated workflows that notify the correct stakeholders when processes are running smoothly or when they need input from a manager.

   

With the help of digital workers, accountants can complete their work in fewer hours, potentially allowing for a 4-day work week. 

 

Telecom 

 

In the telecom industry, digital workers could be used to handle tasks such as customer service inquiries and technical support. This would free human employees to focus on high-level responsibilities such as network maintenance and new product development.

   

Using digital workers improves the Speed of Service (SOS). Imagine a call service rep handling an oncoming call using attended automation that pulls data from multiple databases and provides the client info needed to deliver accurate information that resolves the client’s issue.

 

Telecom employees can work more efficiently and potentially even reduce their workweek or use that extra time to learn advanced skills. 

 

Healthcare 

 

In the healthcare industry, digital workers could be used to handle tasks such as appointment scheduling and medical record management. 

 

This would allow human employees to focus on more important responsibilities, such as patient care and treatment. When a hospital system undertook digital transformation, they gained savings of around 25-30% for what the services cost. 

 

Forms that require patient input can be built without code with Business Apps. Once the patient submits the form, it can trigger an automation to input that data into EMRs and CRMs with 100% accuracy.  

 

With the help of digital workers, healthcare professionals can work more efficiently and potentially even reduce their workweek. 

 

Conclusion 

 

Using digital workers has the potential to significantly improve the efficiency and productivity of employees in a variety of industries.   

By automating menial tasks and allowing human employees to focus on more complex responsibilities, businesses can increase profitability and improve their employees’ overall work experience.   

And with the possibility of a 4-day work week on the horizon, the future of work looks bright. 

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Jason Dzamba

About Jason Dzamba

Director of Media Relations, Productivity Strategist, and Host of Inside the Bot Podcast, Jason uses a process-driven to help leaders optimize their actions and achieve their most important goals. His creative outlet is painting abstract art and producing music. He lives in Miami, Florida, with his three kids.

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