Introduction
Digital workforce is a scalable team of virtual workers developed
using new age automation solutions such as RPA, AI, ML, OCR,
Chabot’s, and NLP. It assists their human counterparts by efficiently
handling rules bases repeatable tasks, interacting with disparate
systems with the ability to continuously learn and get better. Digital
workers improve the quality of the work for their human
counterparts and enable processes shift left towards technology.
Soon the Digital worker will become a consumable which will be
hosted and supported by partners, where customers would not be
responsible for the underlying technology or infrastructure.
Intelligent automation streamlines business processes, ensures
accuracy and improves employee satisfaction while reducing
operational costs and providing improved trackability and reporting.
Growth of automation solution providers over the past 7 – 8 years
is proof in point that enterprises are embracing the technology to
their benefit and continue to shift left reducing their dependency on
human employees.
