Introduction
Digital workforce is the business-driven fusion of
people, processes and technology geared towards
optimizing value. This value is measured in terms
of reducing costs, generating revenue, and
delivering superior customer and employee
experiences.
The impact of intelligent automation on an
organization can be enormous if they do the
following: – Get commitment from the top – Align all
the players (including aligning KPIs) – Know how to
measure success Otherwise, it is mere yet another
cool technology that over promises and under
delivers. The actual impact delivered is addressed in
the prior question.
