Introduction
A digital workforce provides flexibility on when
the work can be done and how many “workers”
can ramp up in times of overwhelming need.
The digital workforce can also improve existing
processes as well as remove artificial barriers to
completing tasks that a traditional workforce
may impose.
Requires a new savviness to be developed so
that humans and automations work together to
create synergies. Response times are reduced
for both client and employee base allowing new
demands to be addressed by the business. Cost
is dramatically reduced when connecting
systems and changes don’t require months of
coordination.
