Introduction
The term “digital workforce” describes the
application of software to menial tasks that would
typically be handled by human workers. Data
entry, customer service, and increasingly creative
jobs like writing and design can all fall under this
category. RPA, chatbots, and machine learning
algorithms are just a few examples of the various
forms the digital workforce can take.
By automating and streamlining business
processes, IA will have a significant impact on a
variety of industries and have the power to drive
cost savings, efficiency improvements, and
productivity gains. For instance, a business that
uses IA for customer service may observe an
increase in customer retention and satisfaction,
which can result in higher sales and revenue while
reducing the need for human labor, which lowers
costs.
The IA industry often overlooks value proposition
marketing for buzzwords surrounding trending
topics in AI that don’t demonstrate tangible
benefits.
