Samuel Hamway


How to Evaluate Enterprise Technology


The term “digital workforce” describes the application of software to menial tasks that would typically be handled by human workers. Data entry, customer service, and increasingly creative jobs like writing and design can all fall under this category. RPA, chatbots, and machine learning algorithms are just a few examples of the various forms the digital workforce can take.
By automating and streamlining business processes, IA will have a significant impact on a variety of industries and have the power to drive cost savings, efficiency improvements, and productivity gains. For instance, a business that uses IA for customer service may observe an increase in customer retention and satisfaction, which can result in higher sales and revenue while reducing the need for human labor, which lowers costs.
The IA industry often overlooks value proposition marketing for buzzwords surrounding trending topics in AI that don’t demonstrate tangible benefits.

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