Digital Twins in RPA and Intelligent Automation


A digital workforce means two things to me:

  • It means multi-skilled digital workers, able to guide conversations, extract and structure data, make decisions and conduct execution tasks. These digital workers include virtual agents, digital twins and digital workers.
  • It means the organisation of digital workers into a workforce, organised to enable end-to-end processes but also organised such that robotic capacity is optimised 24×7 to create a super-productive and agile workforce.
Intelligent Automation challenges the core paradigms of scientific management. No longer does work need to organised around the vagaries and constraint of human workers. Bots don’t need hierarchies, spans of control, siloed organisation, shifts, working days etc. They work tirelessly 24×7 with consistent accuracy, across silos 1 UIPand networks, with minimal supervision. Bots take the robot out of the human and mobilise human expertise, freeing people to be great at being human.
It is tech focused. For its potential to be fully realised, we should be asking, “where do people fit alongside bots and systems?” and how should we organise the modern enterprise to optimise the benefits of them working seamlessly together. Savings taken from automation should be invested into growing new jobs for people, leveraging attributes such as critical thinking, imagination and empathy.

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