Digital Twins in RPA and Intelligent Automation
A digital workforce means two things to me:
- It means multi-skilled digital workers, able to guide conversations, extract and structure data, make decisions and conduct execution tasks. These digital workers include virtual agents, digital twins and digital workers.
- It means the organisation of digital workers into a workforce, organised to enable end-to-end processes but also organised such that robotic capacity is optimised 24×7 to create a super-productive and agile workforce.