Tolani Jaiye Tikolo


Robotic Operating Model and Delivery Methodology


A virtual workforce that enables the collaboration of software robots and human knowledge workers to achieve partial or straight-through processing of repetitive and manual business processes/tasks. A digital workforce should be seen as one of the evolutions of work, humans hand off tasks to a bot and vice versa. The impact of this is amplified productivity, quicker problem resolution and effectiveness.
The impact is industry-wide. For example, it enables the banking sector to achieve between 70% -100% straightthrough processing (STP) rate on critical processes such as Account Opening, Account Closing and Fraud Operations. The banking sector benefited immensely from RPA through the automation of structured repetitive manual tasks. Intelligent Automation opens up new possibilities and unravels insights from structured, semi structured and unstructured data. This enables the banking sector and other sectors to move from patchwork automation programmes to complete end-toend process automation programmes.
The misconception of Intelligent Automation. Intelligent Automation is not Robotic Process Automation as it speaks more about a gamut of technologies, people and processes. It is a growing industry, and organisations will need strategies to enable scale from technologies such as BPM, RPA, and Low-Code/No-code to Intelligent Automation

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