Introduction
A virtual workforce that enables the collaboration of
software robots and human knowledge workers to
achieve partial or straight-through processing of
repetitive and manual business processes/tasks. A digital
workforce should be seen as one of the evolutions of
work, humans hand off tasks to a bot and vice versa. The
impact of this is amplified productivity, quicker problem
resolution and effectiveness.
The impact is industry-wide. For example, it enables the
banking sector to achieve between 70% -100% straightthrough processing (STP) rate on critical processes such
as Account Opening, Account Closing and Fraud
Operations. The banking sector benefited immensely
from RPA through the automation of structured repetitive
manual tasks. Intelligent Automation opens up new
possibilities and unravels insights from structured, semi
structured and unstructured data. This enables the
banking sector and other sectors to move from
patchwork automation programmes to complete end-toend process automation programmes.
The misconception of Intelligent Automation. Intelligent
Automation is not Robotic Process
Automation as it speaks more about a gamut of
technologies, people and processes. It is a growing
industry, and organisations will need strategies to enable
scale from technologies such as BPM, RPA,
and Low-Code/No-code to Intelligent Automation
